Amazon disclosed some customers’ names and emails due to a “technical error,” according to emails the affected customers have received from the company.
While Amazon officials have said the emails are authentic, they aren’t providing additional details beyond what’s in the extremely terse communication.
The Amazon’s email doesn’t provide info on how long customers’ personal details were disclosed and where on the website the data leakage took place. It is not clear how many customers received the email and whether a specific purchase, geographic location, or other common thread caused certain customers to be affected.
Here is the text of an email sent to one Amazon customer:
We’re contacting you to let you know that our website inadvertently disclosed your name and email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action.
Amazon officials have confirmed the emails are authentic, though they aren’t providing additional details of the case. According to the message posted on the Amazon’s website, the internal systems and the website itself haven’t been affected, and users need not change their passwords.